Duties and Responsibilities:
- Screening, interviewing, hiring, and training staff.
- Assist the GM to create, maintain and publish restaurant staff's work schedules.
- Conducting regular inspections of bar area to determine whether proper standards of hygiene and sanitation are maintained.
- Checking in on dining customers to enquire about food and beverage quality and service.
- Assisting the GM to monitor inventory and ensuring that all food and beverage supplies and other restaurant essentials are adequately stocked.
- Reviewing customer surveys and responding to all negative reviews to develop and implement ways to improve customer service.
- Professionally resolving customer complaints. Always addressing the issue, looking for a resolution, and finding recovery.
- Serving as an ambassador of the property and engaging the community.
- All other duties are at the discretion of the Restaurant General Manager and Managing Partners.
- Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of team members.
- Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages.
- Train and develop assigned potential leadership candidates and trainees in accordance with Human Resources programs and guidelines.
- Train staff to successfully perform service procedures in accordance with company standards.
- Monitoring, ordering, and effectively managing supplies and inventory.
- Attend monthly P&L reviews, focusing on areas of opportunity, and assiting the General Manager in creating action strategies.
- Closely monitor the restaurant’s business reports daily and make decisions accordingly.
- Developing improvement actions, and carrying out cost savings.
- Hold regular briefings and meetings with all team members.
- Ensure full compliance with restaurant operating controls, SOPs, policies, procedures, and service standards.
Prerequisites:
- The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights.
Education:
- Bachelor's degree in business administration, management, or a equivalent work experience preferred.
Qualifications:
- Bachelor's degree in business administration, management, or a similar field preferred.
- 1+ years of senior management and leadership experience required.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
- Available to work on-call, shifts, after hours, over weekends, and on public holidays.
- Prolonged periods standing.
- Must be able to lift, bend, stoop, climb, reach, and lift up to 50 pounds at a time.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.
The job description will also include any other tasks as directed by the Company.
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